Client rights and responsibilities

In counselling, both the Counsellor and the Client have rights and responsibilities. It may be helpful for you to read these few notes and to clarify any concerns you may have about coming for counselling before we begin.

As a client you have certain rights. You have a right:

  1. To dignity as an individual human being. You have the right to equal consideration and treatment regardless of your sex, race, religion, colour, economic status, age, sexual preference or beliefs.
  2. To be provided with professional and respectful care by your counsellor.
  3. To be accepted as you are, and to be listened to in a non-judgemental way.
  4. To know your counsellor’s assessment of the problem or concerns that you are presenting.
  5. To refuse to comply with recommendations, even though your counsellor may strongly suggest you take some form of action or seek some other form of help. You may choose not to follow the counsellor’s guidance. Alternative resources may be available and you have the right to know what these are.
  6. To confidentiality within counselling, subject to the law or if there is the risk of serious harm to yourself or to others. You should also know that I am bound to comply with the Ethical Framework for Good Practice of the
    British Association for Counselling and Psychotherapy.

Along with these rights you have certain responsibilities. These are:

  1. To be honest, open and willing to share your concerns with your counsellor.
  2. To ask questions when you don’t understand or when you need clarification.
  3. To discuss any reservations you have about your future options with your counsellor.
  4. To report changes or unexpected events with your counsellor as related to your problem.
  5. To keep appointments and if you cancel with less than 48 hours you will pay the full cost, unless otherwise agreed.
  6. To pay the agreed fee at the beginning or end of each session.

You are responsible for your own thoughts, feelings, actions, and for your own personal growth. Your counsellor is here to help you to help yourself, to the best of your abilities.

As your counsellor I will keep anonymised notes of our work together – they are stored an online on bacpac® which is a “comprehensive yet simple and versatile client management system for counsellors and therapists working in private practice” created by Mayden which is ISO 27001:2013 accredited. This internationally recognised information security management standard ensures that a business has stringent processes in place to ensure data confidentiality and to identify, manage and reduce risks to information security.

I may also discuss the counselling that I am doing with you with my supervisor, in order to monitor and improve my practice. This will be done in such a way as to protect your identity and to protect your confidentiality.

Your consent is required:

This information (your name, the current date, your IP address and that you have confirmed you have read the above) will be sent via email to Michelle and will not be passed onto any third parties.